Silent Fjord Policy
How we safeguard your personal data and respect your privacy.
Information Collection
We gather information that you choose to share with us when opening an account, entering draws, or contacting our support team. This may include:
- Identification details such as name, email address, and date of birth
- Contact details including phone number and mailing address
- Account login details and user preferences
- Records of participation and transaction history
- Past communications with our customer support team
Information Usage
The information we collect is used to operate, support, and improve our services, including to:
- Manage your account and process draw participation
- Confirm your identity and eligibility in line with Canadian regulations
- Send service updates, draw notifications, and relevant communications
- Respond to questions and provide customer assistance
- Meet legal obligations and support responsible participation practices
Data Protection
We apply suitable technical and organizational safeguards to protect personal information from unauthorized use, alteration, disclosure, or loss. These safeguards include:
- Encryption of sensitive information during storage and transmission
- Routine security reviews and system testing
- Restricted internal access to personal data
- Protected data facilities with physical security controls
- Ongoing backup processes and recovery planning
Data Retention & Deletion
Personal information is kept only for the time required to fulfill the purposes described in this policy, unless regulations require longer retention. In general, we retain:
- Active account data: Until account closure, plus up to 6 years to meet regulatory needs
- Transaction records: Up to 6 years as required by Canadian financial laws
- Support communications: Up to 2 years following the last interaction
How to Delete Your Data
You may request the removal of your personal data by emailing support@yukongoldgleam.com. Certain details may still be retained where required by law, including:
- Information required by the Régie des alcools, des courses et des jeux du Québec (RACJ)
- Financial records needed for audits and regulatory compliance
- Data related to active legal or regulatory reviews
We will acknowledge your request within 24–48 hours and aim to complete the process within 28 days, subject to legal obligations.
Your Rights
In accordance with Canadian privacy legislation, you have the right to:
- Request access to the personal information we store about you
- Ask for corrections to inaccurate or outdated data
- Withdraw consent for certain processing activities where applicable
- Request deletion of personal data, subject to legal limitations
- Submit a complaint to the Office of the Privacy Commissioner of Canada
Privacy questions: support@yukongoldgleam.com
Last updated: January 14, 2026 | Effective: January 18, 2026